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Shipping Information for Made-To-Order Items
Each of our dress are based on seasonal demand and made-to-order, each product has its own design and complexity . In order to make sure that you can receive the goods on time, please order in advance and to avoid the order peak, lest delay your party.
We understand that ordering a dress for your special occasion is an important undertaking, However, it is important to note that our dresses are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Standard orders cancelled within 24 hours（Super rush/Rush order cancelled within 12hours） after payment confirmation: you will get a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Once the item been delivered, the order can't be cancelled.
- If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancallation policy
If you really have a special circumstances need to cancel the order, please send an email stating your order number and telephone number to [email protected] We will calculate the cancellation time according to the time of the email is received.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to the standard size or custom measurements that you specified. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
-Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
-Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
-Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
-Your item is the size you ordered but does not fit
Generally, dresses do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on www.ycdress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
-The items are bought for trying or you just do not like them on you
The return/exchange will not be accepted under this situation, please make sure you like and need the dresses before ordering.
If you do not reply us on your return request within 15 days, it's deemed that you agree to keep the dresses and we no longer deal with your case.
1) Contact Customer Service within 7 days of receiving your order by email to [email protected] Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.Please notice that the shipping cost will be paid by your side. Please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
2) Once Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item within 5 days and the completed Product Return Form back to us as soon as possible. And please make sure to use local post office service.(such as Post Office, USPS, Royal Post).
3) Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
Notice: Please DO NOT return the order to the address on any paper in the parcel without confirmation with Customer Service. We do not take the responsibility if the parcel lost or be returned to you again if you ship it out without permission . We will provide you the right return address after we confirm your return.